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Google’s retention policy describes how and why Google retains data. Although this policy describes features that are specific to Chrome, any personal information that is provided to Google or stored in your Google Account will be used and protected in accordance with the Google Privacy Policy, as changed from time to time. If you are still experiencing issues with the extension after trying the above options, please contact our support team using the in-app chat.įor more information, check out our Copper Extension FAQs.Learn how to control the information that's collected, stored, and shared when you use the Google Chrome browser on your computer or mobile device, Chrome OS, and when you enable Safe Browsing in Chrome.

Click the three dots at the top right of your Chrome browser -> More Tools -> Extensions.

Note: email tracking will not work in incognito mode. That way if it turns out it is your non Google extensions causing it to work inconsistently, you can only use the Copper extension turned on Incognito. If it turns out to be the other extensions that are disabling its use, you can enable the Copper Extension in Incognito Mode and use it in Incognito. If the above options do not fix your issue, the following can interfere with the extension.

Visit the extension page for Copper CRM for Gmail in the Chrome Web Store.

Click "Confirm" again to confirm the removal of the extension.

Go to the Chrome menu and click Preferences ⇨ Extensions ⇨ Click "Remove" next to the Copper extension.

In the Chrome menu, navigate to Preferences ⇨ About Chrome and make sure Chrome is updated to the current version.

Make sure the following options are selected:.

In the Chrome menu, go to Preferences ⇨ Advanced ⇨ Privacy and Security ⇨ Clear Browsing Data.

Below you will find some common fixes for any issues you may be experiencing with the Copper Chrome Extension for Gmail.